Terms & Conditions (Partner)

2. Parcer Platform and Partner Relationship

• Parcer operates a technology platform that facilitates connections between Users and available delivery Partners. Parcer may provide order allocation, routing, tracking, payment collection, customer support and settlement functions.
• Unless a separate written agreement states otherwise, the Partner is responsible for performing accepted services lawfully and professionally.
• Partner earnings, commissions, incentives, fees and settlement rules are governed by the applicable commercial schedule and information shown in the Partner app.
• The Partner must not represent that they are an employee, legal agent or authorized representative of Parcer except as expressly permitted.
• The Partner may choose when to go online and, subject to law and Platform rules, whether to accept an offered booking.
• After acceptance, the Partner is expected to complete the booking unless a legitimate safety, legal, operational or other permitted reason prevents completion.

3. Eligibility and Onboarding

• You must meet the minimum legal age and eligibility requirements applicable to the vehicle and service.
• Provide accurate identity, address, mobile, bank/payment, emergency-contact and other onboarding information.
• Complete KYC, background, vehicle and document checks required by Parcer.
• Keep all submitted information and documents current and valid.
• Do not register or operate another person's Partner account.
• Promptly report expired, cancelled or invalid documents.

4. Required Documents and Legal Compliance

The Partner must maintain all documents, permits, approvals and authorizations required for the vehicle and services performed:

• Valid driving licence appropriate for the vehicle class and use.
• Valid RC and commercial/goods-carriage authorization where legally required.
• Valid motor vehicle insurance and legally required third-party/commercial coverage.
• PUC, fitness certificate, permit, tax receipt and other applicable transport documents.
• Identity/KYC and verified bank documents requested by Parcer.
• Any local, municipal, state or national approvals required for the service.

5. Vehicle Eligibility, Safety and Maintenance

As a registered service partners on the Parcer platform, you agree to comply with the following vehicle usage guidelines:

• You must own or have legal authorization to operate the vehicle used for deliveries and ensure it is not restricted from commercial use. Assigning or renting the vehicle for Platform use without Parcer’s approval is prohibited.
• Use only a vehicle approved for the Partner account and relevant service category.
• The Partner shall hold a valid driving license and all necessary permits.
• Keep the vehicle roadworthy, legally registered and suitable for the Goods and route.
• Service Partners must maintain vehicles and equipment to ensure safety, legality, and operational readiness. Non-compliance may result in penalties or deactivation.
• Perform reasonable pre-trip checks including brakes, tyres, lights, horn, mirrors and visible condition.
• Partners must maintain respectful and courteous behaviour toward customer and other road users, and ensure the vehicle is kept clean, operational, and presentable at all times.
• You must not consume or possess alcohol, narcotics, or illegal substances during service hours.

6. Vehicle Categories and Capacity

• Parcer may support two-wheelers initially and, as introduced, three-wheelers, mini-trucks/tempos and other suitable goods vehicles.
• Accept only bookings compatible with the registered vehicle's capacity and category.
• Do not overload or carry Goods exceeding permitted dimensions, weight or safe handling limits.
• Do not attempt to complete a booking with an unsuitable vehicle.
• Parcer may change or restrict vehicle categories and eligibility based on operational or legal requirements.

7. Suspension, Deactivation and Termination

Parcer may suspend, restrict or deactivate an account where reasonably necessary to protect Users, Partners, the Platform or the public, including for:

Where practicable, Parcer may provide notice and an opportunity to explain or appeal. Immediate suspension may be used for safety, fraud prevention or legal compliance. Termination does not extinguish legitimate reconciliation, confidentiality, indemnity, liability or other surviving obligations.

8. Limitation of Platform Liability

To the maximum extent permitted by law, Parcer will not be liable for indirect, incidental, special or consequential losses arising from Platform use or events outside Parcer's reasonable control. Any liability cap must be subject to mandatory law and any separate written commercial agreement. No clause excludes liability that cannot legally be excluded.

9. Customer Conduct and Partner Safety

All Partners must:

• Maintain respectful and non-discriminatory conduct.
• Not threaten, abuse, harass, intimidate or assault Users or third parties.
• Not make unwanted sexual comments, advances or requests.
• Not operate while impaired by alcohol or intoxicating substances.
• Not use a phone while driving in a manner prohibited by law.
• If a situation becomes unsafe, move to a safe location and contact emergency services/Parcer support as appropriate.
• Report serious safety incidents, threats or criminal conduct promptly.

10. Partner App and Account Security

All Partners must:

• Use only official Parcer applications and supported devices.
• Keep passwords, PINs and OTPs confidential.
• Not allow another person to use your Partner account.
• Not manipulate GPS, mock locations, device identifiers, order status or delivery events.
• Not use bots, modified applications or unauthorized technical methods.
• Report account compromise or unauthorized activity immediately.

11. Pickup Procedure

All Partners agree to follow proper pickup procedure:

• Proceed safely and lawfully to the pickup location.
• Mark/confirm arrival through the Partner app when within required GPS proximity.
• Complete applicable OTP or verification steps.
• Check that Goods reasonably correspond to booking information and can be safely transported.
• Refuse prohibited, dangerous, leaking, grossly misdeclared, unsafe, overweight or unsuitable Goods.
• Secure Goods before starting the trip.
• Use the in-app exception/support process when a pickup problem cannot reasonably be resolved.

12. Prohibited Goods and Refusal Rights

• The Partner must not knowingly transport Goods prohibited by Parcer policy or applicable law, including explosives, weapons, ammunition, narcotic/contraband items, dangerous chemicals, hazardous materials, illegal/stolen/counterfeit goods and unsafe fuels.
• Do not unnecessarily open or inspect parcels.
• Do not transport leaking, dangerous or unstable Goods.
• Report suspected prohibited or unsafe Goods through Partner support.
• Never conceal or alter Goods information to complete a booking.

13. Delivery, Recipient Verification and Proof of Delivery

The Partner must:

• Follow the destination and instructions shown in the Platform.
• Use OTP, recipient confirmation, photograph, signature, GPS event or other required proof of delivery.
• Never falsely mark an order picked up, delivered, cancelled or completed.
• Do not hand Goods to an unauthorized person where verification is required.
• If recipient is unavailable or refuses delivery, follow the failed-delivery/return process.
• Never retain, sell, open, use, consume or dispose of User Goods except as expressly instructed or permitted by law.

14. Platform Conduct and Operational Compliance

15. Cash Collection and Payment Handling

The Partner must:

• Collect only the amount displayed or authorized by Parcer.
• Do not demand unauthorized fees, fuel charges, tips or other amounts.
• Do not falsely mark cash as collected or unpaid.
• If the User disputes the amount, use the support process rather than confrontation.
• Account for and settle collected cash according to Parcer's settlement rules.

16. Partner Earnings, Commission and Wallet

• Eligible earnings may be credited to the Partner Wallet/earnings ledger after completion and verification.
• Parcer may deduct its agreed platform/service commission and other lawful charges.
• The exact commission, fees, incentives and payout rules will be shown in the Partner app or commercial policy.
• The Wallet may record gross earnings, commission, adjustments, cash reconciliation and net payable amounts.
• Earnings may be held or adjusted for legitimate cancellation, dispute, chargeback, fraud or accounting review.
• Parcer may correct amounts credited in error.
• Do not manipulate trips, fares, cash, wallet balances or incentives.

17. Withdrawal and Bank Settlement

• Where Parcer permits withdrawal of eligible Partner Wallet balances, withdrawals will be processed to the verified bank account or other permitted account.
• Bank details must be accurate and verified.
• Minimum withdrawal amount, settlement cycle, limits and charges will be displayed in the Partner app or payout policy.
• Parcer may delay a withdrawal for fraud review, chargeback, reconciliation, legal compliance or verification.
• Parcer is not responsible for delays caused by incorrect bank details or bank/payment-network processing, except as required by law.
• Payouts can be requested anytime, processed within 24–48 hours, subject to banking timelines.

18. Incentives, Bonuses and Promotions

• Incentives and bonuses are subject to their published conditions.
• Parcer may withhold or reverse benefits obtained through fraud, duplicate accounts, artificial trips, collusion or GPS manipulation.
• Promotional earnings do not create a continuing entitlement after the promotion ends.

19. Confidentiality and User Information

The Partner may receive User names, phone numbers, addresses, pickup/drop locations, order details and delivery instructions. This information is confidential and may be used only to perform the relevant service.

• Do not save, sell, publish or share User information for unrelated purposes.
• Do not contact Users after completion except for legitimate service/support/lawful purposes.
• Do not use User data for personal marketing or solicitation.
• Protect screenshots, call records, addresses and delivery information from unauthorized access.

20. Ratings, Complaints and Performance

• Users may provide ratings or complaints. Parcer may review these together with trip records, support interactions and other evidence.
• A low rating alone does not necessarily establish misconduct.
• Repeated substantiated complaints, unsafe behavior, fraud or poor compliance may lead to coaching, warnings, restrictions or deactivation.
• Partners may raise disputes and provide evidence through support.

21. Account Closure

A Partner may request account closure through the designated support process. Closure may require completion of active bookings, cash reconciliation, pending disputes and settlement. Eligible remaining balances will be handled under the payout/Wallet policy and applicable law.

22. Taxes and Statutory Deductions

The Partner is responsible for tax compliance applicable to their earnings/business, including GST and income-tax obligations where applicable. Parcer may make TDS or other statutory deductions where required and provide applicable statements/certificates.

23. Indemnity

To the extent permitted by law, the Partner agrees to indemnify and hold harmless Parcer, its affiliates, directors, officers, employees, Users and service providers against claims, losses, damages, fines, penalties and reasonable expenses arising from the Partner's breach, unlawful conduct, negligent operation, prohibited Goods, unauthorized collection, misuse of the Platform or violation of third-party rights. Mandatory statutory protections remain unaffected.

24. Force Majeure

Parcer will not be responsible for Platform delay/unavailability caused by events beyond reasonable control, including severe weather, floods, earthquakes, fire, civil disturbance, government restrictions, road closures, telecommunications/power failures, major cyber incidents or other force majeure events.

25. Intellectual Property and Platform License

Parcer owns or licenses its software, trademarks, branding and interface. The Partner receives a limited, revocable, non-exclusive right to use the Partner app for authorized services.

• Do not copy, reverse engineer, modify, scrape or interfere with the Platform except as permitted by law.
• Do not use Parcer branding outside approved materials.
• Do not represent unofficial websites/social accounts as official Parcer channels.

26. Dispute Resolution and Governing Law

These Partner Terms are governed by the laws of India. Partners should first use Parcer support/grievance procedures. Subject to mandatory statutory rights, disputes will be subject to the competent courts at Ahmedabad, Gujarat, India. Nothing prevents a Partner from exercising a non-waivable statutory remedy.

27. Changes to These Terms

Parcer may update these Terms, payout policies and safety requirements to reflect changes in services, technology, law or operations. Material changes will be communicated through the Platform or another appropriate method where required. Continued use after the effective date constitutes acceptance to the extent permitted by law.

28. General Provisions

• If any provision is invalid or unenforceable, the remainder continues to the extent permitted by law.
• Failure to enforce a provision immediately does not waive the right to enforce it later.
• These Terms, Privacy Policy, payout/commission policy, safety policies and incorporated Partner policies form the agreement governing Platform use.
• The Partner may not assign this agreement or delegate accepted bookings without written authorization.
• Confidentiality, reconciliation, indemnity, liability and dispute provisions intended to survive will continue after termination.

29. Partner Acknowledgement

By selecting “I Agree”, completing onboarding, going online, accepting a booking or using the Partner Platform, you confirm that:

• You have read and understood these Terms;
• Your information and documents are accurate and current;
• You have the legal right and required documents to operate the registered vehicle;
• You will follow traffic, safety, transport, tax and other laws;
• You will not knowingly transport prohibited or unsafe Goods;
• You will handle Goods, cash and User information responsibly;
• You understand the commission, earnings, Wallet and withdrawal rules;
• You will follow Parcer operational and support procedures.